PLDT Home’s new top honcho has doubled down on customer care and reliability of household internet service of the country’s integrated telco.
Meeting media for the first time, John Palanca, Head of PLDT Home Consumer Business and Sales and Development, said that the residential arm of PLDT must be more customer oriented.
“We’re empowering every Filipino. to be truly future-ready. (We will be) very customer centric, making sure that we make the service work well,” he said in his message.
Also SVP for the telco arm of MVP Group, Palanca underscored the need to have customer care that is responsive to concerns of subscribers in many aspects including repairs and complaints.
“I was talking to customer care (staff) and have asked them how to ensure prompt repairs and turnaround time,” he said
He added that he wants subscribers better served on customer hotlines and social media pages of PLDT Home by making them feel that there is human touch and care on these platforms under “PLDT cares”.
“And I want to make sure that whenever we are contacted, we do not only make you feel that there is a real person on the other end of the line but that there is result, and concerns are expedited,” he said.
“We are here to serve, to go above and beyond. To go the extra mile. To make sure, we deliver a prompt and apt service,” he added.
