PLDT Home accelerated its transformation initiatives in the first quarter of 2026 as part of its broader efforts to enhance customer experience and support long-term growth.
This marked a pivotal rollout of cloud-based, AI-ready operational support systems (OSS) aimed at modernizing digital infrastructure, streamlining operations, and strengthening scalability.
Amid this transition, PLDT Home sustained fiber revenues at ₱14.7 billion, flat year-on-year. Total Home revenues came in at ₱15 billion, down by 1% year-on-year, reflecting temporary OSS migration-related constraints, as well as lower legacy revenues.
Home subscribers remained at 3.80 million as of end-March 2026.
PLDT Home Fiber ARPU stood at ₱1,347, impacted by two temporary factors: customer assistance for typhoon-affected subscribers and the aforementioned OSS migration.
Churn, however, remained stable at 1.8%, reflecting continued customer loyalty and the resilience of the Home subscriber base.
Amid tensions in the Middle East, and in line with the Philippine Government’s call to provide essential support to Filipinos, PLDT Home enabled free International Direct Dial (IDD) calls, to help subscribers reach loved ones in Bahrain, Kuwait, Iraq, Oman, Qatar, Saudi Arabia, United Arab Emirates, Israel, and Iran. This initiative supported families in the Philippines who needed to stay connected with loved ones in conflict-affected regions, recording a total of 8,294 minutes from 2,308 calls during the period.
Building on its transformation momentum, PLDT Home continues to enhance its product portfolio to support subscriber growth. This includes Fiber Prepaid services with new load packages and expanded payment partners including Maya, GCash, SM, and Smart loading partners to make affordable internet more accessible to Filipinos.
Beyond connectivity, PLDT Home continues to expand its digital services through its Home Life portfolio, which includes StreamTV+, a premium streaming device developed in collaboration with global technology leaders Sagemcom, Bang & Olufsen, and Dolby, delivering a more immersive home entertainment experience for customers.
Complementing this, PLDT Home partnered with TP-Link to launch a Smart Home Starter Kit, enabling customers to adopt smart home security and automation through affordable packages.
Meanwhile, the PLDT Group continued investing in its fiber and wireless infrastructure to enhance coverage and service quality across the Philippines. As of end-March 2026, the Group’s fiber network spanned 1.29 million cable kilometers of domestic and international fiber.
As the Group continues to explore innovative solutions to bridge coverage gaps, particularly in geographically isolated and disadvantaged areas (GIDAs), PLDT and Smart continued testing direct-to-device satellite-powered mobile connectivity with Lynk Global in Ilocos Region to enable users to send SMS and use apps like WhatsApp even when cell services are unavailable.
Communities like Brgy Subay on Talim Island in Rizal have likewise begun reaping the benefits of PLDT’s deployment of Google’s Taara air laser technology in their area, enriching the day-to-day learning experiences of students and boosting the delivery of local government services to citizens.
PLDT is set to connect thousands of previously unconnected barangays across the country, enabling livelihood, education, digitalized delivery of public service, through strategic coordination with key government agencies and accelerating network deployment nationwide.