Bayanihan Media Awards National Winner

SFELAPCO launches mobile channel for reports, queries

Personnel in charge of SFELAPCO’s Supervisory Control and Data Acquisition (SCADA) monitor the utility’s complete distribution system, receiving inputs from calls or text messages from affected customers for swift response to areas experiencing power interruptions and line troubles.

CITY OF SAN FERNANDO — The San Fernando Electric Light and Power Company (SFELAPCO) announced that it has opened mobile phone numbers to accept reporting and inquiries through the use of short messaging system (SMS) or text. 

This development is aimed at providing customers with additional options for reporting line trouble and addressing other concerns. Irwin Nucum, SFELAPCO Corporate Communications Officer, expressed the company’s commitment to improving customer service by providing alternative means of communication. 

“This initiative is part of SFELAPCO’s ongoing efforts to enhance customer experience and make it easier for customers to reach out with their concerns,” Nucum said.

The mobile phone numbers that have been established for this purpose are as follows: Smart—09985559100 and 09088821352; Globe—09178752972; and, Sun—09339068447. These numbers are designated solely for text messaging, and no voice calls will be accepted. 

 Customers can now send text messages to these numbers to report line trouble, inquire about their accounts, or raise any other related concerns. 

“This new communication channel is designed to be convenient and be easily accessible for customers who prefer to communicate through text rather than making a phone call or visiting the SFELAPCO office in person,” Nucum explained. 

By opening up these mobile phone numbers, SFELAPCO aims to streamline the reporting and inquiry process, ultimately leading to faster response times and more efficient issue resolution. 

In light of this announcement, Nucum also emphasized the importance of using the new mobile numbers responsibly, and only for reporting genuine line trouble or making valid inquiries. 

 “SFELAPCO urges customers to refrain from sending spam or irrelevant messages to these numbers, as it may affect the efficiency of the reporting process and delay the resolution of legitimate issues,” Nucum said.