NLEX Corporation has undertaken moves to transform customer experience with new improvements in its electronic toll collection and traffic management systems worth P282.5 million.
The projects, which include the upgrading of various servers and installation of new radio frequency identification (RFID) antennas and speed cameras, aim to enhance the processing of toll plaza transactions and implementation of traffic regulations.
Around 80 toll lanes at NLEX will be equipped with new antennas which will help facilitate more efficient RFID transactions, while four speed cameras will be installed in both Tarlac and Subic-bound portions of SCTEX to further track speeding vehicles. An 80 kph maximum limit is established for trucks and buses while 100 kph maximum for cars/SUVs. Traffic officers use real-time data from the cameras to flag down those going beyond the maximum speed limits. Various servers at NLEX-SCTEX will also be upgraded for improved performance and reliability.
NLEX Corporation President and General Manager J. Luigi L. Bautista said “these enhancements are part of the company’s thrust in providing safer and more convenient journeys along with the drive for continuous innovation and customer service excellence.”
Over the past two years, the company has been doing system enhancements and equipping its facilities with new devices to improve its level of service.
Last year, close to 150 toll fare indicators, lane status indicators, traffic control gates, automatic vehicle classification devices, and loop detectors were upgraded at NLEX-SCTEX, in addition to the software upgrade and system migration that boosted operational efficiency and enabled better customer experience at the toll plazas. The company also upgraded the RFID system and network switches, realigned the RFID antennas, automatic license plate recognition (ALPR), and contactless card readers.
NLEX Corporation is a subsidiary of the Metro Pacific Tollways Corporation (MPTC), the toll road arm of the Metro Pacific Investments Corporation (MPIC).